1. Information we collect from customers
Data from our customers is collected from our websites through the following channels:
1.1 Information collected via our registration forms.
1.2 Communication data from individual site visits such as website traffic, location information, and weblogs.
2. Cookies policy
In order to provide a quality service, we often need to collect information about our customers’ computers so we can tailor our output to individuals. Any data gathered is purely statistical, and is not linked to an identifying information about site visitors. Customers should be assured that no personal details will ever be shared with any other parties.
3. How customer data is used
Customer data collected through the website or via a form will NOT be shared UNDER ANY CIRCUMSTANCES. We collect information through a range of channels, including contact forms, web registration forms, call-back requests or live chats, although this list is not comprehensive.
Any information provided by users for contact purposes is used for that purpose only. When requested, we will get in touch to provide guidance and advice about our services. We might also send promotional emails or messages from time to time. Customers not wishing to receive these may unsubscribe from emails using the UNSUBSCRIBE link provided at the bottom of every message.
4. Personal data storage
4.1 We use industry-standard servers to ensure customer data is kept as safe as possible.
4.2 The transmission of online data can never be absolutely secure. As such, we cannot guarantee the absolute security of the information we collect electronically. However, we take all necessary precautions to ensure data is kept as safe as feasibly possible. Due to our inability to guarantee total safety of customer data – as security breaches can occur anywhere in between the sending of information and its reception – customers submit information to us at their own risk. Where necessary, passwords are installed on our site to address access issues. Customers are responsible for the safety of their passwords.
5. Disclosure of information
5.1 The disclosure of personal information to third parties will only occur if we are legally obligated to do so. This includes instances such as police investigation or in line with legislation to protect vulnerable children and adults.
6. Links for third parties
Some areas on our website will include links to third-party websites. We do not accept any responsibility or liability for the content and/or privacy content of these sites, so customers visit them at their own risk.
7. Access to information
In line with the Data Protection Act 1998, customers have access to any information we store about them. This can be accessed by emailing the requisite email address below.
8. Acceptance of these terms
Customers of Serenity Health accept the terms and conditions of this site by using it. In this way, if any customers do not agree with the policy, they are advised not to use it. Continued use of the site after any changes to this policy will be deemed an acceptance of the changes.
9. Getting in contact
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