Every week a community group is held at the clinic, enabling clients to discuss the week’s activities as well as any issues that they might have. The Counselling Team will be present at these meetings and will pass on any clients’ concerns to the rest of staff at the next staff meeting.
If you would rather not raise an issue in a group environment, you can always ask to speak privately to your allocated counsellor or support worker, or to a member of the management team. Again, any issues raised in private will be discussed at the next staff meeting or in an appropriate forum.
Either way, the outcome of your issue will be reported directly to you when it has been resolved.